High-productivity machine tool after-sales service
1. Solemn commitment: the user will respond within 2 hours of repair; Propose a solution to troubleshoot within 8 hours; If it is impossible to solve the problem by telephone or fax, the personnel of Jiangsu, Zhejiang and Shanghai users will arrive at the customer's site within 24 hours to solve the fault; Other users outside the province arrive at the customer's site within 48 hours to solve the fault, unable to achieve the timeliness, and give the customer a routine maintenance of the machine tool.
First, the process standardization
Our company has established a user service system in strict accordance with the requirements of ISO9001 quality management certification system, and follows the service tenet of "no unreasonable customers, only thoughtful service", and in the actual handling of problems, to achieve "three satisfaction and one maintenance" (that is, not only to make users satisfied, service personnel satisfied, sales staff satisfied, but also to maintain the reputation of the enterprise), to achieve from the pre-sale, sale, after-sales "five full service" (that is, full staff, all-round, the whole process, all-weather, all worry-free).
III. Measures to Safeguard:
1. There are 18 technical service specialists in Daytime Control: distributed in 13 offices in Shandong, Anhui, Southern Jiangsu, Northern Jiangsu, Shanghai, Wenzhou, Ningbo, Jinhua and Hangzhou.
2. Each technical service specialist is selected from all positions in the workshop, and has at least 10 years of professional skills in machine tool debugging and electronic control. Moreover, the technical service specialists in Jiangsu, Zhejiang and Shanghai are equipped with special service cars to ensure service timeliness. At the same time, we have a strong workshop reserve force as service support, in the period of personnel shortage, our company will arrange workshop technicians to travel to provide services.
3. Dayday Control has been implementing the service repair applet, which is a kind of debugging and maintenance needs based on CNC machine tool products, through the WeChat applet, to achieve customer online repair, dispatcher online dispatch, maintenance personnel online upload maintenance progress, customer after-sales evaluation, maintenance personnel clock-in management, etc., form data management, improve work efficiency, strengthen personnel management, and ensure timely and effective service.
Datan CNC's main products or services: high-speed and high-precision machining center, five-axis Simultaneously controllable machining center, functional complex machining center, flexible manufacturing units, Hardware, software and service providers for R&D and production of high-end and mid-to-high-end CNC machine tools.
Address: Lin Pu high tech Development zone of xiaoshan District of Hangzhou city in Zhejiang province China