High-productivity machine tool informatization
First, CRM customer service management system
In order to solve the problems of after-sales service information management, a CRM customer service management system has been established synchronously, which vertically realizes the transmission of service documents, complaint handling, investigation and return visits, service fee settlement and other functions, and horizontally realizes the functions of sharing knowledge base and collaborative office. CRM customer service management system can realize service information sharing, timely delivery of service documents and service management platformization. CRM customer service management system is based on the actual business process, takes data as the center, organically integrates workflow, information flow, material flow, etc. with systematic, standardized and management ideas, and realizes scientific, refined and data-based service management.
Second, after-sales service call center
Establish a national after-sales service call center and set up 400 national unified after-sales service telephones. Relying on the information system, the call center can realize automatic call distribution, interactive voice answering, full recording, real-time monitoring, automatic outbound and other functions. The call center actually assumes the pivotal role between enterprises and customers, solves the problems raised by customers with standardized services, and obtains customer recognition with fast processing capabilities.
3. Intelligent service repair system
Customers scan the code for repair, efficient after-sales service dispatches orders nearby, scan the code at the same time can view the positioning information and work status of service personnel in real time, scan the code to view nearby service outlets. At the same time, the company has uploaded a large number of simple maintenance teaching videos in the service system, and you can log in to view and learn by scanning the code, which is convenient for solving the fault in time.
Datan CNC's main products or services: high-speed and high-precision machining center, five-axis Simultaneously controllable machining center, functional complex machining center, flexible manufacturing units, Hardware, software and service providers for R&D and production of high-end and mid-to-high-end CNC machine tools.
Address: Lin Pu high tech Development zone of xiaoshan District of Hangzhou city in Zhejiang province China