Perception of employees of Datian CNC
I am Yao Jinling, an employee of the service department of Hangzhou Datian CNC Machine Tool Co., Ltd., mainly responsible for customer service of the service department. I hope to attract the attention and resonance of my colleagues and make improvements by sharing with them what I encounter in my daily work!
I met a customer for warranty for the past two days. A few years ago, I bought Datian CNC gantry machine tool, which was verified to be out of warranty. Before the customer contacted our company, he had already contacted someone outside for repairs, but the repairs had not been completed. Then the complaint was that the company's people didn't repair it properly. They didn't accept our quotation or my maintenance arrangement. It's strange that this customer called early this morning to say that our company's people went to repair them yesterday, but they still haven't repaired them. How can anyone repair a machine tool that has passed the warranty without receiving the maintenance payment? Although the customer is God, it is necessary to adhere to the principle of God. Now it's because the parts need to be replaced. The other side requires that all the parts be replaced first. The cost is discussed. This early investment risk is very high. I feel that neither the user nor we have integrity.
Only when you have principles and bottom lines can you stand on your feet.
In fact, it is difficult to solve the problem of whether a three-axis CNC machining center is better or a four-axis machining center is better. There is only a problem that is not suitable for machining some kinds of parts. Basically, all three-axis machining centers can process the parts that can be processed by a four axis machining center, while the parts that can be processed by a four axis machining center may not be processed by a three-axis machining center.
Datan CNC's main products or services: high-speed and high-precision machining center, five-axis Simultaneously controllable machining center, functional complex machining center, flexible manufacturing units, Hardware, software and service providers for R&D and production of high-end and mid-to-high-end CNC machine tools.
Address: Lin Pu high tech Development zone of xiaoshan District of Hangzhou city in Zhejiang province China